Foundations 04 5 min Updated Sep 20, 2026
Pick a small first task
Shrink “AI handles support” to a reviewable label on desensitized mail. Define input, options, success checks, and what you refuse to automate.
Start with a judgment you can review offline, not a full auto-ops agent.
Starter template (support label)
| Field | Example |
|---|---|
| Input | Desensitized email body (+ known order status if you have it) |
| Judgment | Choice over `shipping |
| Success | Compare to human labels; list miss types |
| Do not | Send mail, refund, mutate orders |
| On failure | Unknown / timeout / low confidence → review queue |
Collect a tiny test set
A handful of desensitized samples: clear, ambiguous, missing info, near-duplicate categories. Write expected labels before you call the model. Small sets find failure modes; they do not prove production reliability.
Next
When the label loop is boring, move to the hands-on Guides: prepare state → route support → RAG filter → n8n → candidate fields + code checks.